Customer Policy: Your credit card information is not stored nor do we give your email address out for any reason. Customer service is available between 8 a.m. and 5 p.m. EST, Monday through Saturday. If you have any questions, concerns, or simply wish to let us know how Flexicose is working for you or your pet, please feel free to let us know. We conduct all business via the internet, but if you should need assistance, please call 601-255-4149 and we will get back to you immediately. During business hours e-mail responses are usually within minutes of receiving them. You can contact us by e-mail here.

Shipping Policy

All orders ship USPS Priority Mail. Orders received before 4 pm EST can be shipped same day. Most shipments arrive in the 2-3 day time schedule set by the USPS.

Delivery Insurance and Delivery Confirmation are included with all USA shipments.
You should track your package if not received in 3 business days at www.USPS.com . If your package has been scanned delivered, but you did not receive it, contact us and your Postmaster immediately.

 Delivery Insurance does not cover theft from your mailbox or any other loss, other than damage claims, after the USPS has confirmed delivery. You should ensure that there is a safe place for parcels to be delivered and if you feel that your package should be signed for, contact us first.

Refund Policy & Guarantee

We stand behind Flexicose 100%. After giving Flexicose a fair period of time (up to 60 days) to work, if you do not notice a positive improvement in your joint discomfort, simply send us whatever you have left (even if it's just an empty bottle) for a complete refund less our actual shipping costs to you. We offer the same assurances for pets as well. If you do not notice a positive improvement in your pet's discomfort in the first bottle, just send it back for a refund. Refund applies to first bottle only. We suggest if you are a first time buyer and are uncertain of the typical results experienced by Flexicose users, buy one bottle to start. Buyer responsible for return shipping. Contact us here first for return instructions. Orders refused at delivery or returned for any reason, forfeit shipping charges in the refund due.